Contact
One inbox. Monitored by a human. No contact form, no ticket portal gymnastics.
Support
Response within one business day on paid tiers. Best-effort on Free. Include tenant name, device / sensor name, and the relevant log line or error if you have one — we can skip the "can you check X" round-trip.
Billing questions (refunds, plan changes, invoices, tax IDs), security disclosures, and Enterprise / MSP / partnership inquiries all route here too — say so in the subject line and the message will be triaged accordingly. For coordinated security disclosure, please do not open a public GitHub issue.
Community
No Discord or Slack community at launch. An r/jallarhorn subreddit is planned once there are enough customers to sustain one. Until then, direct email is the canonical path; answers that might help other users are mirrored into the public docs after the fact.
For anything that does not fit the inbox above — roadmap influence, open-source collaboration, press — email support@jallarhorn.com and say so in the subject line.