Contact
One inbox. Monitored by a human. No contact form, no ticket portal gymnastics.
Support
Response within one business day on paid tiers. Best-effort on Free. Include tenant name, device / sensor name, and the relevant log line or error if you have one — we can skip the "can you check X" round-trip.
Billing questions (refunds, plan changes, invoices, tax IDs), security disclosures, and Enterprise / MSP / partnership inquiries all route here too — say so in the subject line and the message will be triaged accordingly. For coordinated security disclosure, please do not open a public GitHub issue.
Community
No Discord or Slack community at launch. An r/jallarhorn subreddit is planned once there are enough customers to sustain one. Until then, direct email is the canonical path; answers that might help other users are mirrored into the public docs after the fact.
If you want to talk to Jake directly about something that does not fit the inbox above — roadmap influence, open-source collaboration, press — email support@jallarhorn.com and say so in the subject line.